Your satisfaction is important to us. The information provided below summarizes our standard shipping policies.
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Our Shipping Commitment to our Customers
GlobalGolf embraces the importance of delivering products to our customers in a timely manner and transparent presentation of shipping options and rates. GlobalGolf has a number of protocols in place to ensure customers enjoy a great shopping experience from product selection through order delivery.
We continuously evaluate the performance of our freight carriers to ensure they are as committed to quality as we are. To that end, we only utilize freight carriers that offer prompt tracking information to our customers and real-time package status visibility from pick-up to package delivery.
Finally, because we know you want your golf products delivered quickly, we commit that all orders containing product that is in-stock in one of our distribution centers, that are placed before 3pm EST (Monday through Friday) will ship the same day.
At check-out, we provide you with expected delivery timelines for each shipping service category option and the shipping rate we will charge you for each option.
Delivery Guidelines
Deliveries are made by our carriers Monday through Friday, excluding national holidays.
As a result, estimated delivery dates are shown in numbers of business days, not calendar days. Also, please note that we cannot process orders with Post Office Box addresses.
Items that are not in our inventory will be shipped directly from the manufacturer (“Drop Ship Items”). These items will take longer to deliver and may take between 2-4 weeks to be shipped from the manufacturer.
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Remote Shipment Locations
Remote locations are postal codes that are difficult to serve.
Examples are:
- Towns far from a shipper's hub
- Towns that are infrequently served by shippers
- Canada Post Air Stage Locations (where mail must be airlifted at certain times of the year)
- Only Standard shipping is available when the shipping address is a remote location. Please allow an additional 2-5 days for delivery to these locations.
- Some remote locations may be subject to a delivery surcharge, our customer service team will contact these customers.
Some items cannot be shipped to remote locations. If an item cannot be shipped to remote locations you will be contacted by our customer service team.
Shipping Rates
We charge flat rates for all orders shipped to customers within Canada by service level, as follows:
- Economy: $9.99
- Standard: $19.99
- Expedited: $29.99
- Next Day: $39.99
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Free Shipping
Free shipping is provided for customers in the Canada that meet certain order level thresholds as prominently displayed on the website. The Economy freight service level must be selected to receive the free shipping promotion. Customers whose orders meet the free shipping threshold level and who select the Standard service level will receive a $10.00 credit against the rate charged to the customer for freight. Free shipment thresholds are subject to change at any time. Some manufacturer and category restrictions may apply.
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International Shipments
We do not currently offer international shipping from our GlobalGolf.ca website. If you are want to ship to a country other than Canada please visit our www.globalgolf.com website.
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