1. Welcome
Welcome to the Privacy Policy for www.GlobalGolf.ca operated by Global Value Commerce Ltd., which is part of the GlobalGolf.com, Inc. family (collectively, “GlobalGolf,” “we,” or “us”). Your privacy is very important to us. This Privacy Policy explains how personal information about you is collected, used and disclosed by GlobalGolf with respect to your use and interaction with GlobalGolf and www.GlobalGolf.ca (or the “Site”), including when you purchase products on the Site (the “Services”).
We may change certain parts of this Privacy Policy from time to time, so be sure check this Privacy Policy regularly.
2. How do you collect personal information?
We collect personal information from you when you provide information directly to us, for example, when you contact us, register an account, purchase products, provide reviews, enter contests, contribute to our blog or make inquiries to our webmaster.
We also collect information when you sign up to the join our GlobalGolf Affiliate Program.
We may also collect personal information from third parties who you provided information to, such as providers related to our Services, or in connection with processing your order.
3. What kind of personal information do you collect?
- Examples of personal information we collect and use are:
- Contact information, such as full name, email address, telephone number
- User name and password
- Shipping and billing address(es)
- Payment information, including credit card data or other forms of payment
- Demographic information, including age, month and year of birth, gender, income level
- Name, e-mail address and mailing address of other individuals that you provide to us
- Any information you provide when you contribute to customer reviews or our blog
- Information you provide when you contact us, provide feedback, make a complaint or other inquiries
- Other personal information required to provide you with our Services
4. How do you use the information?
- GlobalGolf uses your personal information to:
- Register an account and verify your identify
- Provide our Services
- Administer, troubleshoot, enhance and manage our Services, including processing your online orders
- Keep track and process reward points
- Verify transactions and process payments
- Process gift cards you purchase for gift recipients
- Send processing communications, including updates on your orders
- Send promotional communications such as offers, benefits, contests and other promotions
- Processing contests and other promotions and advertising campaigns
- Analyze the accuracy and effectiveness of our Site and Services
- Analyzing and understanding our customers and their needs
- Meet obligations as required by applicable laws, such as fraud detection, enforcing the Terms of Use, enforcing any agreements, or when required by court order or an authorized enforcement agency
- Tailor your experience while visiting the Site
- Responding to inquiries, complaints and other communications to GlobalGolf
- To process GlobalGolf Affiliate Program applications
- Other purposes that we identify to you from time to time
We may display advertising to you on social media platforms by using tools provided by social media platforms such as Google, Twitter, Facebook, Instagram and LinkedIn to show you advertisements on their sites. These tools allow the social media platform to determine whether there is a match for a secure hash (de-identified) set of letters and numbers that represent your email address or telephone number. If there is no match, then the hashed value is discarded. You may opt out of advertisements via social media platforms by emailing questions@globalgolf.com and stating that you want to “opt-out of custom audiences”. Please make sure that you either use the email address that you want to opt-out or you provide us with that email address. You may still receive advertisements but they will not be based on this process.
5. Do you automatically collect technical data, and why?
Like many websites, we automatically collect technical data when you visit and use our Site.
IP Addresses: We may collect your IP address when you visit our Site to help us diagnose problems with our main computers, to administer the Site and system, to report aggregated information to our partners, and to audit the use of our Site. We do not normally link IP addresses to anything personally identifiable. In limited circumstances, we may use IP addresses to help us identify you when we feel it is necessary to enforce compliance with our Terms of Use or to protect our Services, Site, users or others.
- Cookies and similar technologies: We use “cookies”, scripts, pixel tags, etags, web beacons and other similar technologies on certain pages of our Site. These automatically collect data from a visitor to our Site and transfer this information to the visitor’s hard drive. Cookies help us recognize repeat visitors, personalize the Site and communications and tailor content to match particular interests. We also use these technologies to track Site usage trends and patterns.
- Opt out of cookies. You are always free to set your browser to decline cookies and you can delete them from your computer. If you decline “cookies” or delete them from your computer, you will still be able to access our Site, but you may find that some areas do not work as smoothly as when cookies are enabled on your system.
- Analytics: We use analytic tools, such as Google Analytics and others, to help us to better understand the functionality of our Site. The analytic tools may record information such as how often you use our Site, which features you use or don’t use, and aggregated usage and performance data.
- Opt out of Google Analytics. You can opt-out of Google Analytics by using one of the tools provided by Google, for example: https://tools.google.com/dlpage/gaoptout
- Interest-based advertising: We also use third-party advertising tools and companies to display advertisements on our Site. These tools use data about your visits to our Site to send you customized ads that may be of interest to you. This information is collected using cookies, scripts, pixel tags, etags, web beacons and other similar technologies by GlobalGolf and our third-party advertising partners. A list of service providers is available upon request.
- Opt out of Interest-based advertising: If you want to learn more or do not want to receive interest-based advertising on other websites or would like to exercise your options about the third party advertising networks, please see:
- Digital Advertising Alliance of Canada Opt-Out Page: http://youradchoices.ca/understanding-online-advertising
- NAI Opt-Out Page: http://www.networkadvertising.org/managing/opt_out.asp
- Ad Choices Opt-Out Page:http://www.aboutads.info/choices
6. Do you share personal information?
We may share personal information with third party service providers who assist us in providing and administering the Site and our Services. Third parties may assist us with services such as delivering the products you order, data hosting, and marketing. These third parties that process personal information on our behalf are contractually obligated to safeguard information and only use the information provided to them for the purposes outlined in this Privacy Policy.
We may share information with our business and promotional partners to send you information, by email, telephone or other means, about products and services you may like. Users may opt-out of receiving communications at any time. See Section 12 on how to opt-out of receiving promotional emails.
GlobalGolf may provide certain demographic information to third parties in connection with providing the Services to you.
It is possible GlobalGolf (including its present or future subsidiaries, joint ventures or any combination therefore) may transfer or assign your personal information as a result of, or in connection of a merger, consolidation, change in control, transfer of assets, bankruptcy, reorganization, liquidation or other business transaction. In the event of such an event (to the extent that it takes place), a notice will be posted on this Site.
We may disclose personal information to government, regulatory and/or law enforcement agencies if we believe the disclosure is legally required, is appropriate in connection with an investigation of improper or illegal conduct in connection with our Site and Services, or is otherwise required or permitted by law.
7. Do you aggregate personal information?
We may aggregate (i.e. assemble on a basis that does not enable one to personally identify you) the information we collect from you, including the technical data we automatically collect. Aggregated data may be used by us to improve our Services and for marketing purposes, and may be shared with and used by advertisers and other third parties. We may also use aggregate data to determine what types of products and services are best suited for our customers and are requested by our customers. If we share aggregated data to third parties, personal information will not be individually identifiable in the aggregated data.
8. Privacy Policy on children’s use of the Site
This Site is not for children under the age of 13 and we do not knowingly collect personal information from or about children under the age of 13. If you believe GlobalGolf has received personal information of an individual under 13 years of age, please contact us at: questions@globalgolf.ca and include “Privacy Policy” in the subject line.
9. Other websites and your information
Our Site may be linked from another website, or have links to other websites such as social media platforms. This Privacy Policy only relates to our collection and use of your information on this Site and we are not responsible for the privacy policies and practices of other third party websites, including of any provided links. If you would like information on any other party’s privacy policy, you should contact that party directly, and we encourage you to do so.
10. Security, storage and retention of your personal information
Your personal information is stored and/or processed or otherwise used by or on behalf of GlobalGolf in the United States. By using our Services, you consent that your personal information is subject to the authorities and laws of the United States jurisdiction.
GlobalGolf retains your personal information for as long as necessary or relevant for the listed purposes in this Privacy Policy, or as required by any applicable legal and retention obligations.
11. How you can access, update and modify your information
Updating information: If you have created GlobalGolf profile, you can update or make changes to your personal information by logging into your profile. If you do not have a profile with GlobalGolf, you can contact us at any of the options below.
Access Request: If you request, we will let you know what personal information GlobalGolf has about you, what it is being used for, and with whom it has been shared. If you notice any inaccuracies or wish to update any part of your personal information, we will look into that as well.
GlobalGolf will provide you with access to your personal information that is in our possession, subject to certain exceptions, including information that is referenced to another individual’s personal information that we cannot sever, or information subject to solicitor-client privilege, or other legal restrictions that may prevent us from fulfilling your access request. To inquire contact us at: Questions@GlobalGolf.ca (include “Attention: Privacy Officer” in the subject line).
12. How to opt-out of receiving promotional communications
In the event you no longer wish to unsubscribe from receiving promotional email communications from GlobalGolf, you may opt-out by:
- Removing yourself by clicking “unsubscribe” at the bottom of an email we send you, or
- Contact us at: Questions@GlobalGolf.ca.
If you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, such as notifications regarding your orders, or as otherwise consistent with applicable law.
13. Contact Us
To contact us with questions about this Privacy Policy or other inquiries send us an email at questions@globalgolf.ca and write “Privacy Policy” in the subject line.
Still Need Help? You may contact us at any of the following:
Mailing Address
GlobalGolf.com
PO Box 90083
Raleigh, NC 27675
USA
Customer Service Center Hours
Monday - Friday: 9AM - 7PM EST
Saturday 10AM - 5PM EST
Telephone
866-843-0255 / Canada
001-919-987-3255
/ International
Fax
001-919-719-7958
001-001-919-719-7958
/ International
Email
questions@globalgolf.ca