Trade-In Requirements

GlobalGolf will accept only those golf clubs and tech items for trade-in that are listed in the nationally distributed Golf PriceBook. The Golf PriceBook trade-in values are available for reference within the GlobalGolf.ca website (the “Website”). Models not listed in the Golf PriceBook will not be accepted for trade-in. All trade-in values are in Canadian dollars.

You must have the legal right to sell all items that you submit for trade-in. We do not accept items that are counterfeit or stolen. Counterfeit items are imitations or false representations of products not produced by the original equipment manufacturer. We will use in-house experts to determine if submitted items are counterfeit.

All traded-in clubs must be in playable condition and free of defects or damage including, but not limited to, dents, cracks, punctures, rattles, excessive chrome wear, excessive shaft wear, bent or split shafts, or dings in the sole or excessive scratches on the clubface.

All traded-in tech products must be in fully functional condition and free of defects or damage including, but not limited to, dents, cracks, punctures, rattles, excessive wear or scratching, damaged LCD, missing accessorries, or does not function.

Irons sets must be consecutively numbered irons with the highest lofted club ending in #9 iron, pitching wedge, gap or approach wedge, sand wedge, or lob wedge. Iron sets with missing or damaged clubs are subject to refusal or a reduction of the trade-in value.

If upon inspection the item(s) you trade in does not match the item(s) on your packing slip, the trade-in value will change accordingly, as will any applicable trade-in premium.

When trading in iron sets, all iron sets must include 5,6,7, or 8 sequential irons. At minimum, an iron set must have 5 consecutive pieces including a 6 iron and PW. Iron sets that do not have the minimum 6-PW configuration will not be accepted. All heads, shaft models, flexes, and dexterity must match for an iron set to receive credit.

Any iron set traded in that is a broken set (i.e. missing a 7 iron) is not eligible for credit or any applicable trade-in premium.

GlobalGolf reserves the right, in our sole discretion, to refuse to accept any trade-in item or to reduce the trade-in value for clubs or Tech products that have been altered or are not factory complete including, but not limited to, adjustments in loft or lie angle, shaft change, weight change, missing ferrule, refinished head, missing or damaged grip, unmatched irons, unmatched shaft flex, modifications that are not consistent with original manufacturer product specifications, or other non-factory alterations.

We also reserve the right to cancel any trade-in in our sole discretion. If we cancel your trade-in due to an invalid price quote, we will return the item to you at no extra cost. You will not receive any payment for a cancelled trade-in.

NOTE: Clubs or Tech products with the problems indicated above may be refused or we will offer a lower trade-in value.

Trade-In Communications and Procedures

We recommend that you carefully inspect each item prior to shipping it to us. In our experience, certain dents and cracks can be easily overlooked if the club is not carefully examined prior to packing. Please also note and comply with our packing recommendations below to avoid damages in transit.

In the event your traded club does not meet our acceptance criteria, GlobalGolf will complete the following guidelines and procedures:

• We wil contact you by email first and then by telephone, to communicate the issue and offer alternative choices for resolution.
• Resolution choices may include:
• Return of the product to you – you are responsible for return shipping charges.
• Offer a revised trade-in value in the instances where the club complies with the minimum conditions referenced above. If a counter-offer is made, the offer will expire in two (2) business days from the initial communication of the offer. Upon your agreement, if any, to the counter-offer, the trade-in value adjustment amount will then be deducted from the initial trade-in allowance.
• Disposal of the item if the club is a no value item and you agree to its disposal.
• Repair the club if you agree to the price of the repair and authorize us to complete the repair. We will deduct the repair charges from the initial trade-in allowance.

GlobalGolf reserves the right to refuse to accept any trade-in item or to reduce the trade-in value for clubs or Tech products that have been altered or are not factory complete including, but not limited to, adjustments in loft or lie angle, shaft change, weight change, missing ferrule, refinished head, missing or damaged grip, unmatched irons, unmatched shaft flex, modifications that are not consistent with original manufacturer product specifications, or other non-factory alterations.

We recommend that you carefully inspect each item prior to shipping it to us. In our experience, certain dents and cracks can be easily overlooked if the club is not carefully examined prior to packing. Please also note and comply with our packing recommendations below to avoid damages in transit.

In the event your traded club does not meet our acceptance criteria, GlobalGolf will complete the following guidelines and procedures:

• We wil contact you by email first and then by telephone, to communicate the issue and offer alternative choices for resolution.
• Resolution choices may include:
• Return of the product to you – you are responsible for return shipping charges.
• Offer a revised trade-in value in the instances where the club complies with the minimum conditions referenced above. If a counter-offer is made, the offer will expire in two (2) business days from the initial communication of the offer. Upon your agreement, if any, to the counter-offer, the trade-in value adjustment amount will then be deducted from the initial trade-in allowance.
• Disposal of the item if the club is a no value item and you agree to its disposal.
• Repair the club if you agree to the price of the repair and authorize us to complete the repair. We will deduct the repair charges from the initial trade-in allowance.

If no response is received from you within five (5) business days of our initial email and telephone call, the item will be returned to you and the value of the trade-in item will be deducted from the initial estimate for your trade-in allowance. Shipping charges for the return of the item to you will be billed to your credit card. Consumer trade-in return shipping rates are as follows:

	Base Charge	Add On
Single Club	$10.99	$.99
Iron Sets	$14.99	$7.99

Shipping Rates and Guidelines

All Trade Ins completed online at https://www.globalgolf.ca/trade-in/ will be issued a prepaid FedEx shipping label which is valid only in Canada. Traded club values of $99 or greater will not be charged for the use of this label. Trade Ins that are less than $99.00 will also be issued a FedEx label but will receive a deduction of $7.99 shipping cost on their credit value. All items shipped to us should be packed with suitable protection and packing material to prevent damage during transit. Metalwood clubheads should be protected with either headcovers (if available), bubble wrap or other suitable protective material. Iron sets should be grouped and banded together. All clubs should be packed in golf club shipping cartons to avoid shaft damage. The FedEx Shipping Label for traded items will be sent to you via email within 1-2 hours of completion of the trade-in transaction on our website. However, it could take up to 24 hours to receive due to the label being emailed directly to you by FedEx, not GlobalGolf. Your local FedEx Store location will be equipped with golf club shipping cartons and packing materials. Any liability for damages and resulting condition downgrades incurred during transit is the shipper’s responsibility.

The FedEx Shipping Label for traded items will be sent to you via email within 1-2 hours of completion of the trade-in transaction on our website. However, it could take up to 24 hours to receive due to the label being emailed directly to you by FedEx.com , not GlobalGolf.

Your local FedEx Store location will be equipped with golf club shipping cartons and packing materials. Any liability for damages and resulting condition downgrades incurred during transit is the shipper’s responsibility.

GlobalGolf trade-in price quotes require that you:

• Ship the traded club(s) within 5 business days of the on-line trade-in transaction date. Delays in shipping beyond the five day required ship date may result in a lower trade-in value. If the items are not shipped to GlobalGolf within five (5) business days, any applicable Trade-In Premiums are null and void.
• Insert a copy of the completed trade-in remittance voucher (packing list) with the shipment.

Trade-In Promotions

• If a trade in bonus is contingent on a qualifying product purchase, trade-in process must be completed prior to placing the order. Both trade-in and purchase must be placed during the same shopping session.
• Valid credit card is required.
• Trade-In Values subject to change.
• Trade bonuses cannot be used toward select PING, Titleist or FootJoy items.
• Not valid on previous trade-in, purchases, exchanges or special orders.

Trade-In Credits

The consumer agrees that in order to receive trade-in credit, the traded items must meet our expressed requirements referenced above and as listed elsewhere on the GlobalGolf website and are subject to trade-in value adjustments as described herein.

The trade-in value may be received in the form of an eGiftCard that may be used for future purchases on GlobalGolf.ca, or it may be applied at once as a credit toward the purchase of products on the website. GlobalGolf.com eGiftCards will be issued within 10 business days of receiving the traded clubs. In the event the trade-in value is greater than the amount of your purchase on GlobalGolf.com, the difference will be issued in the form of a GlobalGolf.com eGiftCard. Purchases that are accompanied by at-once trade-in credits will be charged in full and the trade-in allowance credited upon receipt of the traded item(s).

All refunds will be issued in Canadian currency. All refunds will be applied to the original form of payment. If you paid for an order with an eGiftCard and or credit card or PayPal combination the refund will be credited to the eGiftCard first and balance will then be refunded to the credit card or PayPal account.

Should you have any questions prior to completeing your trade-in, please contact GlobalGolf at 866-843-0262 or email us at questions@globalgolf.ca.